Utilities Traffic & Planning Coordinator

Network Plus; Nelson; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Armed Forces-friendly

Equal Opportunity Employer

Job summary

Welsh Water is seeking an organised administrator to support the Account Manager in Nelson. You will log activities in Total Mobile, manage operation boards, and liaise with depots and subcontractors to ensure high service levels on the contract.

The role requires IT literacy, strong admin skills and the ability to work independently while maintaining clear communication with customers and internal teams.

Qualifications

• Experience in a similar role would be highly beneficial.
• IT literacy and excellent administrative skills are essential.
• Ability to work on own initiative and organise tasks efficiently.
• Strong verbal and written communication with internal/external stakeholders.

Responsibilities

• Log and record activities on management software (Total Mobile) and operations boards.
• Prepare daily/weekly whereabouts and planned works reports for foremen and clients.
• Provide service that meets SLA, delivery and collection requirements.
• Report customer feedback and assist billing with commercial teams.
• Ensure bookings and off-hires are actioned to keep revenue and utilisation up to date.
• Attend weekly billing meetings to ensure contract billing accuracy.

Skills

IT literacy

Administrative skills

Communication skills

Initiative

Organisational skills

Tools

Total Mobile

Job description

Welsh Water is seeking an organised administrator to support the Account Manager in Nelson. You will log activities in Total Mobile, manage operation boards, and liaise with depots and subcontractors to ensure high service levels on the contract.

The role requires IT literacy, strong admin skills and the ability to work independently while maintaining clear communication with customers and internal teams.