Utilities Scheduler: SLA-Driven Planner & Client Service

Go Traffic Management Limited; United Kingdom; Remote; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

Utilities Audit Scheduler role at United Utilities in Worsley, full-time position with a salary of £28,000 per year. The Scheduler coordinates work from receipt to completion, optimising routes and maintaining client databases.

You will liaise with internal and external customers, providing efficient service and timely updates in the works management systems. This role involves daily reporting, upholding service levels, and contributing proactive solutions, while prioritising safety and

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Utilities Audit Scheduler role at United Utilities in Worsley, full-time position with a salary of £28,000 per year. The Scheduler coordinates work from receipt to completion, optimising routes and maintaining client databases.

You will liaise with internal and external customers, providing efficient service and timely updates in the works management systems. This role involves daily reporting, upholding service levels, and contributing proactive solutions, while prioritising safety and