Utilities Audit Scheduler: Coordinate & Optimize Workflows

Go Traffic Management Limited; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Network Plus is seeking a Utilities Audit Scheduler in Worsley to plan and coordinate the company’s work through clear communication with internal and external customers, and to manage the works management systems.

As Scheduler you will own workstreams from receipt to completion, schedule orders against SLAs, optimise routes, provide service across phone and webchat, and produce daily and weekly reports while maintaining high standards of safety and customer satisfaction.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt through to completion
• Schedule work orders in accordance with SLAs, optimise travel routes and increase productivity
• Provide customer service to internal and external customers via telephone and webchat
• Maintain timely and accurate input into works management systems, ensuring issues are recorded and escalated
• Ensure client and operational requirements are met professionally and efficiently
• Provide the highest level of customer service to external and internal customers, ensuring satisfaction
• Provide daily and weekly reports to ensure service levels and objectives are met
• Provide positive, innovative input through problem solving and embracing change
• Ensure safety issues are reported in line with company procedures

Job description

Network Plus is seeking a Utilities Audit Scheduler in Worsley to plan and coordinate the company’s work through clear communication with internal and external customers, and to manage the works management systems.

As Scheduler you will own workstreams from receipt to completion, schedule orders against SLAs, optimise routes, provide service across phone and webchat, and produce daily and weekly reports while maintaining high standards of safety and customer satisfaction.