Utilities Audit Scheduler

Network Plus; Worsley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler in Worsley to effectively plan and coordinate work through strong communication with internal and external customers and robust database management. The role sits within United Utilities’ department and offers a competitive salary and full benefits.

You will manage workstreams, schedule orders per SLA, and provide high-quality customer service across channels. Daily and weekly reporting, safe practices, and proactive problem-solving are expected, with

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Department

United Utilities

Location

Worsley

Compensation

£28,000 / year

Key Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion


• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity


• Provide customer service to both internal and external customers via telephone and webchat


• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated


• Ensure that all the client and operational requirements are met in a professional and efficient manner


• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time


• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved


• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change


• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Equal Opportunity

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Armed Forces Friendly

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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