Utilities Audit Scheduler

Go Traffic Management Limited; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Network Plus is seeking a Utilities Audit Scheduler in Worsley to plan and coordinate the company’s work through clear communication with internal and external customers, and to manage the works management systems.

As Scheduler you will own workstreams from receipt to completion, schedule orders against SLAs, optimise routes, provide service across phone and webchat, and produce daily and weekly reports while maintaining high standards of safety and customer satisfaction.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt through to completion
• Schedule work orders in accordance with SLAs, optimise travel routes and increase productivity
• Provide customer service to internal and external customers via telephone and webchat
• Maintain timely and accurate input into works management systems, ensuring issues are recorded and escalated
• Ensure client and operational requirements are met professionally and efficiently
• Provide the highest level of customer service to external and internal customers, ensuring satisfaction
• Provide daily and weekly reports to ensure service levels and objectives are met
• Provide positive, innovative input through problem solving and embracing change
• Ensure safety issues are reported in line with company procedures

Job description

Utilities Audit Scheduler

Department: United Utilities

Employment Type: Full Time

Location: Worsley

Reporting To: Paul Kilgour

Compensation: £28,000 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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