User Researcher: AI-Driven Insights for Impact

Capgemini; West of England; Presencial; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Applaud recognition portal

Extensive learning opportunities

Descripción de la vacante

Capgemini is seeking a User Researcher to drive research in our Experience Design team within the DCX practice. You will ensure the voices, needs, and behaviours of users are at the heart of the services we design, guiding strategy and delivery across complex ecosystems.

You will work with cross-disciplinary teams, shaping insights into action and leveraging AI to enhance efficiency and scale, while keeping user-centric and ethical principles at the forefront.

Formación

• Experience with Government Digital Service (GDS) service standards and design principles.
• Hands-on leadership of user research across qualitative, quantitative or mixed-methods.
• Experience across discovery to delivery in product/service lifecycles.
• Strong storytelling, communication and stakeholder management.
• Ability to influence design through research insights and prototypes.

Responsabilidades

• Lead research for the team and suggest approaches to capture user insights, leveraging AI tools to scale.
• Collaborate with clients, product managers, designers, developers and other researchers to plan and conduct high-impact studies.
• Contribute to building better products and services that meet user needs and ensure ethical, inclusive AI-driven solutions.

Conocimientos

GDS service standards

User research leadership

Lifecycle experience

Storytelling & communication

Stakeholder management

Facilitation

Prototyping to test hypotheses

Descripción del empleo

Capgemini is seeking a User Researcher to drive research in our Experience Design team within the DCX practice. You will ensure the voices, needs, and behaviours of users are at the heart of the services we design, guiding strategy and delivery across complex ecosystems.

You will work with cross-disciplinary teams, shaping insights into action and leveraging AI to enhance efficiency and scale, while keeping user-centric and ethical principles at the forefront.