User Researcher

TechShack; United Kingdom; Remote; GBP 55,000 - 92,000; Full time

Job summary

TechShack is hiring an experienced User Researcher for a major UK Public Sector programme on an initial 6-month contract. The role is 100% remote within the UK and offers a day rate of up to £500. Active SC clearance is required, with Inside IR35 status clearly indicated.

You will work with UX, Product, Design and Delivery teams to drive user-centred outcomes. The successful candidate will plan and conduct qualitative research, engage with diverse users and stakeholders, identify needs and pain

Qualifications

• Plan and conduct qualitative user research across stakeholder groups.
• Identify user needs, behaviours and pain points through interviews and studies.
• Translate findings into actionable recommendations for UX, Product and Delivery teams.
• Communicate insights clearly to technical and non-technical audiences.
• Navigate complex public-sector environments with appropriate governance.

Responsibilities

• Plan and conduct qualitative user research
• Engage with a wide range of users and stakeholders
• Identify user needs, behaviours and pain points
• Turn research findings into clear, actionable insights
• Work closely with UX, Product, Design and Delivery teams
• Communicate findings to both technical and non-technical stakeholders
• Operate confidently within a complex public-sector environment

Skills

Qualitative research

Stakeholder engagement

User needs analysis

Insight synthesis

Cross-functional collaboration

Communication

Public sector experience

Job description

I’m currently recruiting for an experienced User Researcher to join a major UK Public Sector programme on an initial 6-month contract.

This is a great opportunity for someone who enjoys working on complex user-centred challenges and wants to make a genuine impact across public-sector digital services.

The Opportunity

Role: User Researcher

Contract: 6 months

Location: 100% Remote – UK

Rate: Up to £500 per day

IR35: Inside IR35

Clearance: Active SC Clearance required

Sector: Public Sector

What We're Looking For

We're looking for a strong User Researcher who can:

• Plan and conduct qualitative user research
• Engage with a wide range of users and stakeholders
• Identify user needs, behaviours and pain points
• Turn research findings into clear, actionable insights
• Work closely with UX, Product, Design and Delivery teams
• Communicate research findings effectively to both technical and non-technical stakeholders
• Operate confidently within a complex public-sector environment

• Up to £500/day
• Work on an impactful public-sector programme
• Opportunity to influence real digital services
• Strong team and interesting research challenges

Active SC clearance is essential for this position.

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