User Researcher

Harvey Nash Group; Manchester; Presencial; GBP 74 000 - 111 000; Tempo integral

Resumo da oferta

Harvey Nash Group is seeking a User Researcher for a public sector client on a 6-month contract inside IR35 with a negotiable day rate. The role involves delivering user research across the service lifecycle within an agile, multidisciplinary team.

You'll conduct interviews, usability testing, contextual research and workshops, translate findings into actionable insights, and champion accessibility throughout development. Public sector experience is advantageous.

Qualificações

• Strong commercial experience working as a User Researcher.
• Experience delivering research within agile, multidisciplinary teams.
• Confident using a range of qualitative research methods.
• Experience translating complex research into actionable recommendations.
• Strong stakeholder engagement and communication skills.
• Understanding of accessibility and inclusive research practices.
• Public sector or government digital experience would be highly advantageous.

Responsabilidades

• Plan and deliver user research across different stages of the service lifecycle.
• Conduct qualitative research including interviews, usability testing, contextual research and workshops.
• Identify user needs, behaviours, pain points and opportunities.
• Analyse and synthesise research findings into clear, actionable insights.
• Work closely with Product Managers, Designers, Business Analysts and Delivery teams.
• Champion user-centred design and accessibility throughout the development process.
• Communicate research findings effectively to stakeholders and influence service decisions.
• Support continuous improvement of services based on user evidence.

Conhecimentos

User research

Qualitative methods

Interviewing

Usability testing

Workshops

Stakeholder engagement

Communication

Accessibility

Agile teams

Descrição da oferta de emprego

User Researcher - Public Sector

6-Month Contract | Inside IR35 | Negotiable Day Rate

We are looking for an experienced User Researcher to join a public sector organisation on an initial 6-month contract.

You will work as part of a multidisciplinary digital team, helping to ensure services are designed around genuine user needs and supported by robust research and evidence.

Key responsibilities:

• Plan and deliver user research across different stages of the service lifecycle
• Conduct qualitative research including interviews, usability testing, contextual research and workshops
• Identify user needs, behaviours, pain points and opportunities
• Analyse and synthesise research findings into clear, actionable insights
• Work closely with Product Managers, Designers, Business Analysts and Delivery teams
• Champion user-centred design and accessibility throughout the development process
• Communicate research findings effectively to stakeholders and influence service decisions
• Support continuous improvement of services based on user evidence

Essential experience:

• Strong commercial experience working as a User Researcher
• Experience delivering research within agile, multidisciplinary teams
• Confident using a range of qualitative research methods
• Experience translating complex research into actionable recommendations
• Strong stakeholder engagement and communication skills
• Understanding of accessibility and inclusive research practices
• Public sector or government digital experience would be highly advantageous

Contract details:

• Initial 6-month contract
• Inside IR35
• Negotiable day rate
• Public sector client