Service Operations Lead – Mission-Critical SaaS

TieTalent; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology firm in London seeks a Service Operations Manager to lead operations and enhance service delivery for critical public safety solutions. The ideal candidate will have a strong IT Service Operations background and knowledge of service management practices. Responsibilities include managing daily operations, driving governance, and collaborating across teams to ensure customer satisfaction and service excellence. This full-time role promises opportunities for professional growth within a dynamic environment.

Qualifications

• Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment.
• Strong understanding of service management practices (e.g., ITIL, SRE, DevOps).
• Excellent problem-solving skills and a data-driven approach.

Responsibilities

• Lead the operations team serving our customers.
• Ensure consistent service quality and smooth delivery operations.
• Drive governance and best practices across the service lifecycle.

Skills

IT Service Operations

Service management practices

Problem-solving

Communication skills

Education

ITIL v4 Foundation or similar certification

Job description

A leading technology firm in London seeks a Service Operations Manager to lead operations and enhance service delivery for critical public safety solutions. The ideal candidate will have a strong IT Service Operations background and knowledge of service management practices. Responsibilities include managing daily operations, driving governance, and collaborating across teams to ensure customer satisfaction and service excellence. This full-time role promises opportunities for professional growth within a dynamic environment.