Urgent Community Care Caseload Coordinator

Stockport NHS Foundation Trust; Stockport; On-site; GBP 26,000 - 27,000; Full time

Job summary

Stockport NHS Foundation Trust is seeking a Caseload Coordinator for Urgent Community Response and Hospital at Home. The role involves managing the caseload of clinical staff, inputting essential patient data, and ensuring accurate records to support safe, timely care at home.

You will handle incoming calls, support the team administratively, and work to maintain efficient workflows while prioritising tasks in a fast-paced environment.

Qualifications

• Proven ability to provide customer-focused clerical support

Responsibilities

• Co-ordinate caseload for UCR/HaH, input and maintain patient data
• Answer calls from patients and route to clinicians
• Provide administration support to the team and maintain records

Skills

Customer service

Telephone etiquette

Time management

Prioritisation

Communication skills

Education

NVQ Level 3+

Tools

Microsoft Outlook

Word

Excel

Job description

Stockport NHS Foundation Trust is seeking a Caseload Coordinator for Urgent Community Response and Hospital at Home. The role involves managing the caseload of clinical staff, inputting essential patient data, and ensuring accurate records to support safe, timely care at home.

You will handle incoming calls, support the team administratively, and work to maintain efficient workflows while prioritising tasks in a fast-paced environment.