Urgent Neighbourhood Services Caseload Coordinator

Stockport; Stockport; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 27-33 days

Salary sacrifice schemes

Cycle to work

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is recruiting a Caseload Coordinator for the Urgent Community Response & Hospital at Home service on a 4-month fixed-term contract (37.5 hours per week). The role involves managing clinical staff caseloads, inputting data, and providing essential admin support to enable safe patient care at home.

The post requires strong organisational skills, the ability to prioritise workload, and clear communication. Visa sponsorship is not available for this role.

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications.
• Ability to manage caseload and data input for patients in a timely and accurate manner.

Responsibilities

• Manage the caseload of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) teams.
• Provide administration support and coordinate caseload; answer incoming calls and pass information to clinicians.

Skills

Organised

Work prioritisation

Communication skills

Education

General education (English & Maths)

Job description

From the exceptional opportunities we offer, to the remarkable care we provide for our patients, we think there is something special about working here.

Band 3

Main area Caseload Coordinator Grade Band 3 Contract 4 months (Fixed Term Contract until March 2027) Hours Full time - 37.5 hours per week (Working over 7 days Monday - Sunday) Job ref 362-ADM3DIG-10-26

Site Kingsgate House Town Stockport Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 15/11/2026 23:59

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Job overview

Caseload Coordinator - Urgent Community Response & Hospital at Home: Fixed Term 4 months (37.5 hours)

This position is for 1Full time (37.5 hours per week) post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/HaH is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Hospital at Home using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team’s ability to provide personal care.

The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

o Between 27-33 days of annual leave plus bank holidays

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o Cycle to work scheme

o Salary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person specification

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience