Urgent Neighbourhood Services Caseload Coordinator

Stockport NHS Foundation Trust; Stockport; On-site; GBP 26,000 - 27,000; Full time

Job summary

Stockport NHS Foundation Trust is seeking a Caseload Coordinator for Urgent Community Response and Hospital at Home. The role involves managing the caseload of clinical staff, inputting essential patient data, and ensuring accurate records to support safe, timely care at home.

You will handle incoming calls, support the team administratively, and work to maintain efficient workflows while prioritising tasks in a fast-paced environment.

Qualifications

• Proven ability to provide customer-focused clerical support

Responsibilities

• Co-ordinate caseload for UCR/HaH, input and maintain patient data
• Answer calls from patients and route to clinicians
• Provide administration support to the team and maintain records

Skills

Customer service

Telephone etiquette

Time management

Prioritisation

Communication skills

Education

NVQ Level 3+

Tools

Microsoft Outlook

Word

Excel

Job description

Caseload Coordinator - Urgent Community Response & Hospital at Home: Fixed Term 4 months (37.5 hours)

This position is for 1Full time (37.5 hours per week) post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/HaH is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Hospital at Home using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team's ability to provide personal care.

The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
• NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.

Knowledge

• To have an understanding of confidentiality
• Intermediate IT Skills including Microsoft Outlook, Word and Excel
• To have an understanding of current issues affecting the NHS and Social Care.
• Knowledge of rota systems
• Knowledge of Electronic Patient Record Systems

Skills and Abilities

• Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
• Ability to work without direct supervision and to organise time effectively prioritising tasks.
• The ability to be adaptable to new and changing circumstances.
• Be able to demonstrate tact and diplomacy when working with others.
• Ability to work and problem solve under pressure whilst achieving targets
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Ability to use initiative and meet deadlines
• Ability to build positive working relationships with colleagues internally and externally and work well within a team
• The ability to work alone under supervision and to understand when to seek clinical advice and support from qualified colleagues.
• Ability to work independently following verbal and written instruction
• Willingness to learn new skills

Experience

• Experience of working as a team and independently
• Experience of working in a pressurised environment
• Relevant experience of providing a comprehensive clerical / administrative service
• Familiar with office procedures and deadlines
• Previous experience of a co-ordinating job role
• Experience of a variety of computer based programmes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a yearpro rata per annum