Urgent Community Admin Specialist

Salford Royal NHS Foundation Trust; Bury St Edmunds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave allowance

Flexible working

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust is seeking an Administrator to support the Urgent Community Response team across Bury. You will provide clerical support, handle direct patient and referrer calls, and help coordinate home visits with clinical staff.

You will also be responsible for producing documents, maintaining confidential records, and generating routine statistics and FOI-related reports. A flexible, admin-focused role within a large NHS trust offering career development.

Qualifications

• Experience in admin support environments.
• Proficient IT skills with MS Office.
• Ability to handle sensitive information and data privacy.

Responsibilities

• Provide clerical support to the Urgent Community Response team and other tier colleagues.
• Coordinate and arrange home visits, liaising with other providers.
• Handle direct telephone contact with patients and referrers daily.
• Prepare letters, reports and emails; action documentation as requested by clinical staff.
• Maintain confidential records and monitor manual and computerized records.
• Collate and provide statistical information and requests (e.g., performance reports, FOIs).
• Maintain staff duty rotas and other service cover records.

Skills

Communication skills

Organisational skills

Telephone handling

Data entry

Tools

Microsoft Office

Job description

Northern Care Alliance NHS Foundation Trust is seeking an Administrator to support the Urgent Community Response team across Bury. You will provide clerical support, handle direct patient and referrer calls, and help coordinate home visits with clinical staff.

You will also be responsible for producing documents, maintaining confidential records, and generating routine statistics and FOI-related reports. A flexible, admin-focused role within a large NHS trust offering career development.