Urgent Care Admin & First-Contact Coordinator

Mid Cheshire Hospitals NHS Foundation Trust; City of Edinburgh; On-site; GBP 21,000 - 27,000; Part time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a part-time Customer Care Assistant to support the Urgent Treatment Centre and GP Out of Hours services. The role involves managing first-line telephone contacts, demographics entry, and coordinating workload under supervision, ensuring continuity of services.

You will work 09:00–19:30, two days per week on a rolling 4-week rota, providing clerical support, handling enquiries, and maintaining data accuracy in line with Trust guidelines and

Qualifications

• Competent with IT packages and Excel (ECDL or similar).
• Confidentiality and data protection knowledge.
• Administration and customer care / call handling experience.
• Familiar with DCS and Adastra.

Responsibilities

• Provide an efficient reception service for patients, public and visitors.
• Deliver effective administrative support to Community Teams and liaise with other departments.
• Maintain patient information/databases in line with Trust policies.
• Monitor and escalate national standards and targets (e.g. 4-hour ED target).
• Provide cross-cover for administration staff as needed.

Skills

IT skills

Excel

Call handling

Communication

Education

ECDL or similar

Tools

DCS

Adastra

Job description

Mid Cheshire Hospitals NHS Foundation Trust is seeking a part-time Customer Care Assistant to support the Urgent Treatment Centre and GP Out of Hours services. The role involves managing first-line telephone contacts, demographics entry, and coordinating workload under supervision, ensuring continuity of services.

You will work 09:00–19:30, two days per week on a rolling 4-week rota, providing clerical support, handling enquiries, and maintaining data accuracy in line with Trust guidelines and