Urgent Care Coordination Administrator

Midlands Partnership NHS Foundation Trust; Hanley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust in Hanley, Stoke-on-Trent, is recruiting Administrators to join the Integrated Care Coordination for Urgent Care service to support patients at home and coordinate MDTs. You will handle calls, manage referrals from GPs and professionals, input data, prepare documentation, and maintain spreadsheets while working across a 7-day, 365-day shift pattern.

You must have excellent communication skills, strong IT ability, and be able to adapt to changing

Qualifications

• Proven administration experience and organizational skills.
• Experience handling referrals via telephone or electronic formats.
• Strong IT skills with data management.
• Ability to work weekends and out of hours.
• Excellent interpersonal and communication skills.

Responsibilities

• Prepare documentation including agendas and minuting meetings.
• Collect and input statistical information and ensure reports on time.
• Make bookings and cancellations (training places, rooms and interpreters).
• Receive, sort and distribute mail, ensuring sensitive information is directed appropriately.
• Validate data from clinical systems and maintain spreadsheets/databases.

Skills

Administration

Data entry

Communication skills

Call handling

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Database input

Job description

Midlands Partnership NHS Foundation Trust in Hanley, Stoke-on-Trent, is recruiting Administrators to join the Integrated Care Coordination for Urgent Care service to support patients at home and coordinate MDTs. You will handle calls, manage referrals from GPs and professionals, input data, prepare documentation, and maintain spreadsheets while working across a 7-day, 365-day shift pattern.

You must have excellent communication skills, strong IT ability, and be able to adapt to changing