Urgent Care Receptionist - NHS Front Desk

Partnership of East London Co-operatives (PELC) Ltd; Ilford, Romford, Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Partnership of East London Co-operatives (PELC) Ltd is seeking a part-time Receptionist for the Urgent Treatment Centre. The role focuses on front-line reception, confidential patient handling, and clerical support within a NHS-related service operating 24/7, with flexible hours to cover shifts and maintain service quality.

The successful candidate will have strong communication skills, experience with NHS settings, and the ability to work well in a team.

Qualifications

• GCSEs/NVQs required for entry into the role.
• Experience dealing with the public by phone and in person is essential.
• IT literacy and ability to follow procedures are required.

Responsibilities

• Provide professional, confidential reception and clerical support to the Urgent Treatment Centre.
• Oversee waiting room operations and ensure smooth patient flow.
• Register patient demographics and inputs into Medway, Symphony, careflow and Adastra software.
• Handle telephone inquiries, messages and patient queries with empathy and discretion.
• Maintain cleanliness, infection control and adherence to health and safety guidelines.

Skills

IT Literate

Excellent telephone manner

Ability to use own initiative

Ability to follow and interpret policy

Ability to work under pressure

Education

GCSE English and Maths

NVQ Level 2 in Health and Social Care

Minimum of 5 GCSE

NVQ Level 3 or equivalent

Job description

Partnership of East London Co-operatives (PELC) Ltd is seeking a part-time Receptionist for the Urgent Treatment Centre. The role focuses on front-line reception, confidential patient handling, and clerical support within a NHS-related service operating 24/7, with flexible hours to cover shifts and maintain service quality.

The successful candidate will have strong communication skills, experience with NHS settings, and the ability to work well in a team.