Care Coordinator

Integrated Care 24 Ltd; South Willesborough; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Enhanced Bank Holiday rates

6.6 weeks annual leave (25 days + Bank

Enhanced family leave

Employee Assistance Programme

Blue Light Card access

NHS Discounts

Job summary

Integrated Care 24 Ltd (IC24) delivers Integrated Urgent Care services including NHS 111, CAS and Out of Hours. As a Care Co-Ordinator you will own a service area, manage queues, deploy resources and support frontline colleagues to deliver safe, timely patient care.

We offer a competitive salary, NHS Pension, enhanced annual leave, family leave, an employee assistance programme and NHS discounts. DBS checks and references are required.

Qualifications

• Busy and changing environment.
• Ability to prioritise tasks and make effective decisions under pressure.
• Communicates confidently with a wide range of colleagues and stakeholders.
• Has strong organisational and problem-solving skills.
• Works collaboratively and supports colleagues.

Responsibilities

• Manage queues and service flow across NHS 111, CAS and Out of Hours.
• Provide day-to-day guidance to frontline colleagues.
• Monitor service performance against targets and escalate concerns as required.
• Identify staffing gaps and coordinate cover to maintain service continuity.
• Escalate risks relating to service delivery and patient safety.

Skills

Task prioritisation

Decision making under pressure

Communication

Organisation

Problem solving

Collaboration

Stakeholder communication

Patient safety focus

Job description

The following content displays a map of the jobs location - Ashford, Kent

We are looking for Care Co-Ordinators within our Integrated Urgent Care Division, supporting our NHS 111, Clinical Assessment Service (CAS) and Out of Hours services.

This is an excellent opportunity for individuals who enjoy working in a fast-paced operational environment, coordinating activity, solving problems, and supporting frontline colleagues to deliver safe, effective and timely patient care.

At IC24, our Integrated Urgent Care services rely on skilled operational colleagues who can respond to changing demands, support service flow, and help ensure patients receive the right care at the right time.

As a Care Co-Ordinator, you'll take ownership of an allocated service area, helping to manage queues, coordinate resource deployment and support colleagues to deliver high-quality care while maintaining service performance.

What you'll focus on

You'll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift.

→ Managing service flow and queues

You'll monitor queue activity and patient demand, responding to pressures and helping maintain service performance while ensuring patients receive timely access to care.

You'll provide guidance and day-to-day support to frontline colleagues, helping them navigate challenges and ensuring they have the support needed to deliver excellent patient care.

You'll monitor service performance against key targets and take appropriate action to support delivery, escalating concerns when required.

You'll help identify staffing gaps, changing demand and operational pressures, working with operational leaders to ensure appropriate cover and service continuity.

You'll identify and escalate risks relating to service delivery, patient safety, capacity or performance and ensure appropriate actions are taken.

You'll work closely with operational and clinical colleagues, ensuring clear communication, effective handovers, and collaborative working across services.

→ Improving how we deliver

You'll contribute ideas and improvements that enhance service delivery, quality, and the experience of both patients and colleagues.

The environment you'll work in

IC24's Integrated Urgent Care services operate 24 hours a day, 365 days a year within a fast-paced operational environment.

This role requires flexibility and the ability to adapt to changing priorities, service pressures, and demand throughout your shift.

You will work as part of a supportive operational team and may provide support across multiple services and locations when required.

What matters in this role

You're likely someone who:

Enjoys working in a busy and changing environment

Can prioritise tasks and make effective decisions under pressure

Communicates confidently with a wide range of colleagues and stakeholders

Has strong organisational and problem-solving skills

Works collaboratively and supports colleagues

Can identify issues and escalate concerns appropriately

Maintains a strong focus on quality, patient safety and service performance

Most importantly, you'll recognise the important role operational coordination plays in helping patients access safe and timely care.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

What's in it for you?

• Competitive salary of £25725.
• Opportunity to join the NHS Pension Scheme
• Enhanced Bank Holiday rates
• 6.6 weeks annual leave (25 days + Bank Holidays)
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes
• Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references to cover the most recent 3 year period .

For a job description and person specification please see attached.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [e-mail] .