24/7 Urgent Care Operations Lead

CLEO Systems 24 Ltd; Norwich; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

NHS Pension Scheme

Enhanced Bank Holiday rates

6.6 weeks annual leave

Employee Assistance Programme

Job summary

Integrated Care 24 (IC24) is seeking an Operations Officer to lead operational activity within our Integrated Urgent Care Division. You will support NHS 111, CAS and face-to-face services, monitor performance, and respond to challenges in a fast-paced 24/7 environment.

We value calm leadership, decision-making under pressure, and strong communication across teams and stakeholders to ensure safe, effective patient care and continuous service improvements across multiple sites in the UK.

Qualifications

• Has experience working within NHS, healthcare or urgent care services.
• Enjoys leading and supporting colleagues within a busy operational environment.
• Makes sound decisions and remains calm under pressure.

Responsibilities

• Leading operational activity during your shift.
• Supporting colleagues and making decisions.
• Monitoring performance and service levels.
• Managing operational pressures.
• Supporting workforce and service coordination.
• Working with stakeholders.
• Supporting continuous improvement.
• Maintaining safe and compliant services.

Skills

NHS/urgent care experience

Leadership

Communication

Decision making under pressure

Analytical skills

Team coordination

Job description

Integrated Care 24 (IC24) is seeking an Operations Officer to lead operational activity within our Integrated Urgent Care Division. You will support NHS 111, CAS and face-to-face services, monitor performance, and respond to challenges in a fast-paced 24/7 environment.

We value calm leadership, decision-making under pressure, and strong communication across teams and stakeholders to ensure safe, effective patient care and continuous service improvements across multiple sites in the UK.