Urgent Care Admin Operations Manager

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Generous annual leave

Flexible working opportunities

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust is seeking an experienced administrator to join the Urgent and Emergency Care (UEC) operational management teams in Salford, Bury, Rochdale and Oldham. You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of patient correspondence and service coordination.

You will line manage secretaries, coordinators and admin staff, oversee leave and sickness cover, and monitor key service

Qualifications

• Experience leading admin teams in NHS or similar healthcare setting.
• Proven ability to manage staff rotas, leave, sickness and coverage.
• Strong communication, organisation and process improvement skills.

Responsibilities

• Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
• Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
• Conduct appraisals and performance reviews, supporting staff development and wellbeing.
• Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
• Maintain oversight of typing turnaround times, letter sign off and investigation log management.
• Support with tracking and monitoring KPI's
• Identify risks or delays in administrative processes.
• Participate in service planning and development of administrative systems supporting patient care.
• Assist in the investigation of complaints/PALS.

Skills

Team leadership

Staff management

Performance reviews

Administrative coordination

Staff wellbeing

Education

Healthcare administration qualification

Tools

MS Office

Office 365

Job description

Northern Care Alliance NHS Foundation Trust is seeking an experienced administrator to join the Urgent and Emergency Care (UEC) operational management teams in Salford, Bury, Rochdale and Oldham. You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of patient correspondence and service coordination.

You will line manage secretaries, coordinators and admin staff, oversee leave and sickness cover, and monitor key service