Urgent Care Centre Receptionist & Patient Services Lead

Sussex Community; Crawley; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Living wage

Training & development

Flexible hours

Job summary

Sussex Community NHS Foundation Trust is seeking a friendly, well-organised Receptionist for the Urgent Treatment Centre at Crawley Hospital. You will be the first point of contact for patients and visitors, delivering high-quality reception and clerical services in a busy frontline environment.

The role involves coordinating appointments, supporting clinical staff, and maintaining a calm, courteous atmosphere across variable hours including weekends.

Qualifications

• GCSE Maths and English (or equivalent)
• NVQ Level 2 in Business Administration or equivalent experience
• Proven experience in administrative/ receptionist roles
• Excellent communication skills and professional presentation

Responsibilities

• Receives patients and visitors and answers queries as directed
• Maintains tidiness and cleanliness of reception and immediate area
• Performs general admin tasks and supports the team as required
• Books appointments and enters details into the system and coordinates with clinical staff

Skills

Excellent telephone & communication

Calm under pressure

Good organisational skills

Written English

MS Office proficiency

Education

GCSE Maths and English (or equivalent)

NVQ Level 2 in Business Administration

Tools

MS Office

Job description

Sussex Community NHS Foundation Trust is seeking a friendly, well-organised Receptionist for the Urgent Treatment Centre at Crawley Hospital. You will be the first point of contact for patients and visitors, delivering high-quality reception and clerical services in a busy frontline environment.

The role involves coordinating appointments, supporting clinical staff, and maintaining a calm, courteous atmosphere across variable hours including weekends.