Patient Care Receptionist & Admin (32h) - Brighton

IC24; Brighton; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hourly pay rate £12.71

6.6 weeks annual leave

NHS Pension Scheme

Learning and development opportunities

Counselling support (EAP)

Health and wellbeing initiatives

Blue Light Card discounts

Recognition schemes

Job summary

IC24's Allied Medical Practice in Brighton is hiring a Receptionist and Administrator to be the front line for patients across School House Surgery & Church Surgery. You’ll welcome patients, answer phones, book appointments and help direct them to the right service.

This role supports day-to-day admin, manages emails and records, handles prescriptions and referrals, uses SystmOne, and upholds confidentiality.

Qualifications

• GCSE Maths and English at A–C or equivalent.
• Experience in General Practice or NHS environment.
• Experience working with others and taking initiative.
• Experience using IT systems in a working environment.
• Excellent verbal and written communication skills.
• Confidence dealing with people face-to-face and on the phone.
• Ability to stay calm under pressure and resolve problems.
• Good time management and the ability to meet deadlines.
• Strong organisational skills and multitasking ability.
• Understanding of patient confidentiality and data protection.
• Flexible, reliable and professional approach.
• Desirable: customer service experience or basic medical terminology.

Responsibilities

• Be the first point of contact for patients; welcome, assist and direct to the right service.
• Book, amend and cancel appointments; manage urgent/home visit requests.
• Support processing of prescriptions and referrals.
• Manage patient information, update records and maintain confidentiality.
• Use clinical systems like SystmOne to maintain records.
• Collaborate with GPs, nurses and admin colleagues to ensure smooth operations.

Skills

Excellent verbal and written comms

Confidence with people face-to-face &

Organisational skills

Time management

IT systems experience

SystmOne or EMIS experience

Education

GCSE Maths and English

Tools

SystmOne

EMIS

Job description

IC24's Allied Medical Practice in Brighton is hiring a Receptionist and Administrator to be the front line for patients across School House Surgery & Church Surgery. You’ll welcome patients, answer phones, book appointments and help direct them to the right service.

This role supports day-to-day admin, manages emails and records, handles prescriptions and referrals, uses SystmOne, and upholds confidentiality.