Urgent Treatment Centre Receptionist

Sussex Community; Crawley; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Living wage

Training & development

Flexible hours

Job summary

Sussex Community NHS Foundation Trust is seeking a friendly, well-organised Receptionist for the Urgent Treatment Centre at Crawley Hospital. You will be the first point of contact for patients and visitors, delivering high-quality reception and clerical services in a busy frontline environment.

The role involves coordinating appointments, supporting clinical staff, and maintaining a calm, courteous atmosphere across variable hours including weekends.

Qualifications

• GCSE Maths and English (or equivalent)
• NVQ Level 2 in Business Administration or equivalent experience
• Proven experience in administrative/ receptionist roles
• Excellent communication skills and professional presentation

Responsibilities

• Receives patients and visitors and answers queries as directed
• Maintains tidiness and cleanliness of reception and immediate area
• Performs general admin tasks and supports the team as required
• Books appointments and enters details into the system and coordinates with clinical staff

Skills

Excellent telephone & communication

Calm under pressure

Good organisational skills

Written English

MS Office proficiency

Education

GCSE Maths and English (or equivalent)

NVQ Level 2 in Business Administration

Tools

MS Office

Job description

Are you the friendly face and organized professional we're looking for? Our Urgent Treatment Centre at Crawley Hospital is seeking a dedicated Receptionist to be the first point of contact for our patients and visitors.

This role is perfect for someone with excellent communication skills, a calm demeanour, and a passion for helping others.

The successful candidate will be working variable hours between 7:15am - 10:15pm Monday to Sunday (bank holidays inclusive) on reception in our Urgent Treatment centre (UTC) or (CAU) to ensure the efficient and effective operation of all units through the co-ordination and provision of high standards of reception and clerical services.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk websitebefore applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK

Main duties of the job

• Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
• Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
• Undertakes admin tasks that are assigned.
• Attends team meetings within the service
• Formats letters, reports where necessary
• Carries out photocopying.
• Ensures incoming or outgoing post is processed promptly

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brightono
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

Key Responsibilitiesa) Provides feedback about how reception and administrative procedures work in practice in the UTC to help with identifying improvements.b) Books patients that attend the UTC onto the computer system and makes appointments for follow up clinics. Assists with photocopying and posting of letters as required to various agencies.c) Assists new staff recruited to the reception team by demonstrating own duties and explaining procedures and standards.d) Participates in the performance development review process, and attends training courses that are mandatory and for personal development.e) Has a responsibility in ensuring the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times or responsibility for the maintenance of equipment, buildings or other physical assets.

Qualifications

• School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence or experience.
• NVQ Level 2 or equivalent qualification in business administration or equivalent experience

Experience

• Keeping personal or sensitive information confidential
• Producing documents, letters and email using IT
• Excellent telephone and communication skills
• Previous experience in dealing with the general public
• Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
• Working as part of a team - making a contribution and helping others.

Skills and Knowledge

• Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
• Good written and spoken English
• Able to record accurate information over the telephone or face to face
• Excellent organisational skills

Other

• Ability to work variable hours between 7am-10:30pm Monday - Sunday

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.