NHS Reception & Admin Specialist (Part-Time)

Gloucestershire Health and Care NHS Foundation Trust; Cirencester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Cirencester Memorial Centre, part of Gloucestershire Health and Care NHS Foundation Trust, seeks a part-time receptionist to join a small team. You will welcome patients and visitors, provide clerical support, and help maintain efficient administrative processes in a community mental health setting.

The role involves booking rooms, handling mail, updating records in RiO, and supporting the team to ensure continuity of care. Flexible attendance to cover staff leave is expected.

Qualifications

• Provide reception, clerical and administration duties maintaining an efficient and friendly service to patients, relatives and visitors.
• Deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
• Be competent at booking rooms using the computerised room booking system, Bookwise; training will be provided.

Responsibilities

• Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries.
• Deal with queries face to face or via the telephone using appropriate protocols.
• Record messages as appropriate; manage incoming/outgoing mail.
• Book rooms using Bookwise; RiO system for patient records.
• Photocopying and maintaining supplies of forms and paperwork.
• Process new files and maintain client notes and records using RiO and Case Note Tracker System.

Skills

Customer service oriented

Team player

Flexible

Communication skills

Tools

RiO system

Bookwise room booking

Photocopier

Scanning

Job description

Cirencester Memorial Centre, part of Gloucestershire Health and Care NHS Foundation Trust, seeks a part-time receptionist to join a small team. You will welcome patients and visitors, provide clerical support, and help maintain efficient administrative processes in a community mental health setting.

The role involves booking rooms, handling mail, updating records in RiO, and supporting the team to ensure continuity of care. Flexible attendance to cover staff leave is expected.