Unit Manager: Lead Team to Service Excellence

One Retail Group; Luton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Travel discounts with TUI/Expedia/Book

Discounts on groceries

Movie tickets discounts

Cash rewards

Wellness and fitness programs

Friends and family discounts

Job summary

Compass Group UK&I is seeking a Unit Manager in Luton to lead a high‑performing team and ensure top customer service across daily store operations. The role emphasizes health and safety, stock management, and delivering the brand experience while driving sales through effective planning and collaboration with central teams.

The position offers a full‑time schedule, contributes to employee development, and rewards performance in a large hospitality network.

Qualifications

• Experience leading a high-performing team.
• Knowledge of health, safety and food hygiene standards.
• Strong stock management and merchandising skills.

Responsibilities

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold brand standards.
• Oversee daily store operations to ensure smooth shop floor and service areas.
• Maintain compliance with health, safety, and food hygiene standards for a safe environment.
• Manage stock levels, product availability, and merchandising to maximise sales and minimise waste.
• Drive commercial performance through planning, forecasting and cost control.
• Ensure an outstanding shopping experience by addressing feedback and resolving issues promptly.
• Collaborate with central teams on campaigns, promotions and new product launches.

Skills

Team leadership

Customer service

Health & safety

Merchandising

Forecasting

Cost control

Training & development

Job description

Compass Group UK&I is seeking a Unit Manager in Luton to lead a high‑performing team and ensure top customer service across daily store operations. The role emphasizes health and safety, stock management, and delivering the brand experience while driving sales through effective planning and collaboration with central teams.

The position offers a full‑time schedule, contributes to employee development, and rewards performance in a large hospitality network.