Unit Manager: Drive Service Excellence & Store Performance

Compass Group PLC; Greater London; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Contributory pension

Career Pathways & MyLearning

Digital GP access

Wider healthcare benefits

Exclusive travel discounts

Groceries discounts

Cinema discounts

Cash rewards

Wellness programs

Friends & family discounts

Zusammenfassung

Marks & Spencer in London is seeking a dedicated Unit Manager to lead a store team, deliver exceptional customer service and uphold brand standards. You will oversee daily operations, ensure health, safety and hygiene compliance, manage stock and merchandising, and drive sales through effective planning and cost control.

You will collaborate with central teams on campaigns and product launches, mentor colleagues, and contribute to an engaging, high-performance work environment that recognises

Qualifikationen

• Experience leading a high-performing retail team.
• Upholding brand standards and delivering excellent customer service.
• Strong health, safety and hygiene awareness.
• Stock management and merchandising to maximise sales.
• Cost control and forecasting capabilities.

Aufgaben

• Lead, inspire, and develop a high-performing team to deliver exceptional customer service and uphold M&S brand standards.
• Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently.
• Maintain rigorous compliance with health, safety, and food hygiene standards.
• Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste.
• Drive commercial performance through planning, accurate forecasting, and strong cost control.
• Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels.
• Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively.
• Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations.

Jobbeschreibung

Marks & Spencer in London is seeking a dedicated Unit Manager to lead a store team, deliver exceptional customer service and uphold brand standards. You will oversee daily operations, ensure health, safety and hygiene compliance, manage stock and merchandising, and drive sales through effective planning and cost control.

You will collaborate with central teams on campaigns and product launches, mentor colleagues, and contribute to an engaging, high-performance work environment that recognises