Multi-Site Catering Leader: Transform & Elevate Service

Compass Group UK; Luton; On-site; GBP 41,000 - 50,000; Full time

Job summary

Compass Group UK&I is seeking an experienced General Catering Manager to lead a newly mobilising multi-site contract in Luton. You will shape standards, develop capable site teams, and establish a culture of service, collaboration, and continuous improvement from day one.

As senior catering leader across multiple outlets, you will build strong client relationships, manage budgets and KPIs, coach managers, and drive operational excellence with a hands-on, visible leadership style in a fast-paced

Qualifications

• Significant experience managing catering operations across multiple sites.
• Proven change management experience.
• A strong catering background with excellent foodservice knowledge and operational expertise.
• Demonstrable experience leading large and diverse teams.
• Strong client relationship and stakeholder management skills.
• Experience improving operational performance through coaching, training, and team development.
• Commercially astute with a solid understanding of budgets, KPIs, and financial controls.
• The ability to remain calm, resilient, and solutions-focused in a dynamic environment.
• Exceptional communication and leadership skills with a hands-on approach.

Responsibilities

• Leading the change management and ongoing management of a multi-site catering operation.
• Driving excellence in food quality, customer experience, health & safety, and financial performance.
• Building strong relationships with client stakeholders and becoming a trusted operational partner.
• Coaching, developing and supporting managers and frontline teams to achieve their full potential.
• Implementing consistent standards, processes, training programmes, and ways of working across all locations.
• Monitoring performance and identifying opportunities to improve service delivery, engagement, and operational efficiency.
• Managing budgets, labour costs, purchasing, and commercial performance across the contract.
• Creating a positive, customer-focused culture where colleagues feel supported, engaged, and motivated to succeed.

Skills

Multi-site management

Change management

Catering operations

Team leadership

Stakeholder mgmt

Coaching & development

Budgets & KPIs

Communication skills

Job description

Compass Group UK&I is seeking an experienced General Catering Manager to lead a newly mobilising multi-site contract in Luton. You will shape standards, develop capable site teams, and establish a culture of service, collaboration, and continuous improvement from day one.

As senior catering leader across multiple outlets, you will build strong client relationships, manage budgets and KPIs, coach managers, and drive operational excellence with a hands-on, visible leadership style in a fast-paced