Unified Communications Engineer: AV & UC Systems Lead

Universal Music Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Universal Music Group is seeking an experienced Unified Communications Engineer to lead AV deployments and migrations across global offices. The role focuses on driving standardization of conference spaces, coordinating with vendors, and ensuring ITIL-aligned processes for incident resolution and change management.

You will design and maintain AV configurations, develop knowledge bases, and mentor junior engineers while collaborating with IT, security, and business stakeholders to deliver

Qualifications

• 3+ years of experience as a unified communications engineer or similar.
• Experience designing, deploying and supporting UC platforms and telephony.
• Familiarity with AV standards, conferencing systems and ITIL-aligned processes.

Responsibilities

• Coordinate AV upgrades and deployments with partners and vendors.
• Own and drive Office AV strategy and standards.
• Develop migration and configuration plans and documentation.
• Provide training and handover to operations teams.
• Serve as escalation point for AV issues and proofs of concept.

Skills

AV deployment

UC telephony

Dante

SIP

Zoom

Teams

Conference rooms

Mentoring

English fluency

Education

AVIXA CTS / CAT

Tools

Cisco

Zoom

MSTeams

Meet

AV equipment

Job description

Universal Music Group is seeking an experienced Unified Communications Engineer to lead AV deployments and migrations across global offices. The role focuses on driving standardization of conference spaces, coordinating with vendors, and ensuring ITIL-aligned processes for incident resolution and change management.

You will design and maintain AV configurations, develop knowledge bases, and mentor junior engineers while collaborating with IT, security, and business stakeholders to deliver