Unified Communications Engineer

Universal Music Group; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Universal Music Group is seeking an Infrastructure Engineer to own and deliver AV infrastructure projects and contribute to application projects. Strong experience in enterprise AV deployment and migrations is required.

You will coordinate upgrades with partners, develop standards, document processes, and train teams, serving as liaison between business and IT while ensuring ITIL-aligned controls.

Qualifications

• Certified AV professional (CEA, CTS, CAT, or AVIXA) preferred.
• Engineering level experience in telephony routing in high volume workflows.
• Knowledge of standard AV protocols including Dante, AVB, SIP, H323, VOIP.
• AV install experience with Zoom, Cisco, MSTeams, and Meet rooms.
• Proficiency in AV design and global standardization.
• Proficiency in Conference room configuration and install.
• Ability to create upgrade and refresh plans for budgeting and end of life replacements.
• Ability to run large scale proof of concepts.
• Ability to mentor and guide junior engineers.
• Ability to work independently with minimal guidance.
• Solid written, oral, and interpersonal communications skills.
• Fluent in English (written and oral).

Responsibilities

• Coordinate AV upgrades and deployments with local partners and vendors.
• Own UMG’s Office AV strategy and direction.
• Develop and implement migration plans.
• Develop and maintain AV standards and procedures.
• Design and configure AV standards and conference rooms.
• Create and maintain configuration guides and knowledgebase articles.
• Install AV and conference equipment to support global standards.
• Turn over completed work to operations with documentation and training.
• Serve as a liaison between stakeholders and UMG IT.
• Review proposed solutions to ensure quality delivery.
• Align customer expectations with implementation plans.
• Provide status updates and performance communications.
• Assess, troubleshoot, and coordinate with vendors for issue resolution of build activities.
• Develop and present training on AV topics to teams.
• Serve as tier-4 escalation point for AV issues.
• Conduct proofs of concepts for AV technologies.
• Ensure ITIL-aligned incident, problem, and change management.
• Attend technical project reviews and ensure designs meet requirements.

Skills

AV certification

Telephony routing

Dante

AV over IP

Zoom/Teams

English fluency

Independent worker

UC platforms

Tools

Zoom

Cisco

MSTeams

Meet

Job description

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [e-mail].

Job Summary:

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

UMG is currently seeking an eager and exceptional individual to join our Infrastructure Engineering Team. The position will be responsible for technical ownership and delivery on infrastructure projects and for infrastructure aspects of Application projects. Requires a strong technical experience in enterprise AV deployment and migrations.

Job Functions:

• Utilize technical skills to coordinate AV upgrades and deployments with local partners and vendors.
• Responsible for UMG’s Office AV strategy and direction.
• Develop and implement migration plans.
• Develop and maintain Office AV standards and procedures.
• Develop designs and configurations for AV standards and conference room spaces.
• Develop and maintain configuration guides and knowledgebase articles for AV topics.
• Physically install AV and conference equipment to support global standards.
• Turnover implemented work to the operational support teams including development of operational processes, documentation, and training. Ensure AV project documentation is complete and accurate.
• Utilizing knowledge of technology, UMG’s business needs, and UMG’s capabilities, serve as a liaison between stakeholders and UMG IT.
• Review proposed solutions to ensure the delivery of a quality product or service.
• Confirm the alignment of customer expectations and implementation plans.
• Provide documentation and communication to peers and management for status, coordination, objectives, and performance.
• Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution of build activities.
• Develop and present training on AV topics to engineering, implementation, and operations teams.
• Serve as a tier-4 escalation point for AV issues.
• Conduct proof of concepts for AV technologies.
• Ensure compliance with incident, problem, and change management procedures and standards to ITIL standards by all Sourcing Provider(s).
• Attend technical project review meetings. Ensure project technical designs meet UMG’s operational requirements are in compliance with UMG infrastructure and security standards.
• Other tasks as deemed necessary or appropriate.

Job Requirements:

Skills/Abilities:

• CEA, CTS, CAT, or AVIXA certified in AV environment preferred.
• Engineering level experience in telephony routing/switching in high volume workflows.
• Knowledge of standard AV protocols including Dante, AVB, SIP, H323, VOIP.
• AV install experience with Zoom, Cisco, MSTeams, and Meet rooms.
• Proficiency in AV design and global standardization.
• Proficiency in Conference room configuration and install.
• Ability to create upgrade and refresh plans for budgeting and end of life replacements.
• Ability to run large scale proof of concepts.
• Ability to mentor and guide junior engineers.
• Ability to work independently with minimal guidance.
• Solid written, oral, and interpersonal communications skills.
• Fluent in English (written and oral).

Experience:

• Experienced IT professional with 3+ years overall experience and minimum of 3 years as a unified communications engineer.
• Experience in the design and delivery of customer-facing presentations (2 years minimum).
• Experience configuring and/or administering UC telephony platforms (Zoom Phone & Contact Center preferred) (2 years minimum).
• Experience deploying, managing, and troubleshooting UC systems and telephony application standards such as: Zoom, Teams, Cisco, Meet, etc.. (1 year minimum).

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

Universal Music Group