Global Unified Communications & AV Engineer

Universal Music Group UK; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Universal Music Group is seeking an experienced Infrastructure Engineer to lead AV infrastructure projects and supplier collaborations within our London offices. The role focuses on technical ownership, deployment, migrations, and adherence to ITIL-aligned processes.

You will design, implement and standardize office AV configurations, mentor engineers, and partner with global teams to deliver high‑quality audio-visual solutions across conferencing spaces and meeting rooms.

Qualifications

• CEA, CTS, CAT, or AVIXA certified in AV environment preferred.
• Engineering level experience in telephony routing/switching in high volume workflows.
• Knowledge of standard AV protocols including Dante, AVB, SIP, H323, VOIP.
• AV install experience with Zoom, Cisco, MSTeams, and Meet rooms.
• Proficiency in AV design and global standardization.
• Proficiency in Conference room configuration and install.
• Ability to create upgrade and refresh plans for budgeting and end of life replacements.
• Ability to run large scale proof of concepts.
• Ability to mentor and guide junior engineers.
• Ability to work independently with minimal guidance.
• Solid written, oral, and interpersonal communications skills.
• Fluent in English (written and oral).

Responsibilities

• Coordinate AV upgrades and deployments with local partners and vendors.
• Own UMG Office AV strategy and direction.
• Develop migration plans.
• Develop and maintain Office AV standards and procedures.
• Develop designs and configurations for AV standards and conference room spaces.
• Develop and maintain configuration guides and knowledgebase articles for AV topics.
• Physically install AV and conference equipment to support global standards.
• Turnover implemented work to the operational support teams including development of operational processes, documentation, and training.
• Serve as a liaison between stakeholders and UMG IT.
• Review proposed solutions to ensure the delivery of a quality product or service.
• Confirm the alignment of customer expectations and implementation plans.
• Provide documentation and communication to peers and management for status, coordination, objectives, and performance.
• Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution of build activities.
• Develop and present training on AV topics to engineering, implementation, and operations teams.
• Serve as a tier-4 escalation point for AV issues.
• Conduct proof of concepts for AV technologies.
• Ensure compliance with incident, problem, and change management procedures and standards to ITIL standards by all Sourcing Provider(s).
• Attend technical project review meetings. Ensure project technical designs meet UMG’s operational requirements are in compliance with UMG infrastructure and security standards.
• Other tasks as deemed necessary or appropriate.

Skills

AV systems

Unified Communications

English fluency

Vendor management

ITIL knowledge

Tools

Zoom

Cisco

MSTeams

Dante

AV design tools

Job description

Universal Music Group is seeking an experienced Infrastructure Engineer to lead AV infrastructure projects and supplier collaborations within our London offices. The role focuses on technical ownership, deployment, migrations, and adherence to ITIL-aligned processes.

You will design, implement and standardize office AV configurations, mentor engineers, and partner with global teams to deliver high‑quality audio-visual solutions across conferencing spaces and meeting rooms.