Global AV/UC Engineer: Video Conferencing & Telephony

Wipro; Greater London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Wipro in London is seeking a 3rd Level Audio Visual-Unified Communications engineer to deploy and support our global AV/UC estate.

You will lead implementations of AV/VC/UC and telephony products, including Ring Central, Cisco Telepresence, Zoom, Teams, and Webex, and provide end-user support.

The role requires strong project deployment experience, collaboration across global teams, and the ability to troubleshoot video issues and drive service improvements.

Formación

• Experience in audio-visual implementations and videoconference network engineering.
• Experience with Cisco endpoints and infrastructure (Control Hub).
• UC infrastructure with Ring Central, Webex, and collaboration platforms (Zoom/Teams).
• Strong infrastructure implementation and project deployment experience.
• Experience with A/V concepts, routing, cabling, and production devices (Ross, Blackbox, Dante).

Responsabilidades

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress on various projects and installations.
• Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
• Follow, review, and recommend process changes and standards for design and documentation where necessary.
• Plan and coordinate the expansion of video and voice network technology; perform Unified Communications upgrades and installs.
• Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for end-to-end management.
• Collaborate with Operations and Production on events, exhibitions and special projects related to builds and changes.
• Executive Level Support (C Level, VP, Directors) for unified communication matters.
• Provide local and remote collaboration support; resolve issues with remote users and existing video conferencing equipment.
• Tier 3 end user support for all Unified Communications (collaborative apps and video), troubleshooting on integrations and support A/V designs in video conference rooms and offices.

Herramientas

Cisco TelePresence

RingCentral

Webex

Zoom

Microsoft Teams

Descripción del empleo

Wipro in London is seeking a 3rd Level Audio Visual-Unified Communications engineer to deploy and support our global AV/UC estate.

You will lead implementations of AV/VC/UC and telephony products, including Ring Central, Cisco Telepresence, Zoom, Teams, and Webex, and provide end-user support.

The role requires strong project deployment experience, collaboration across global teams, and the ability to troubleshoot video issues and drive service improvements.