Underwriting Operations Manager

HFG; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in the London Market is seeking an Underwriting Operations Manager to enhance their underwriting processes and drive operational efficiency. This pivotal role involves overseeing operations, managing a small team, and ensuring compliance with industry regulations. The ideal candidate will possess extensive experience in MGA operations, a deep understanding of underwriting, and a passion for improving business processes. Join a dynamic team where your insights will shape the future of underwriting operations and contribute to the company's growth in a competitive market.

Qualifications

• 5+ years of experience in underwriting operations and MGA management.
• Strong understanding of insurance regulations and market trends.

Responsibilities

• Oversee underwriting operations and improve efficiency.
• Generate reports on underwriting performance for senior management.

Skills

Underwriting Operations

Change Management

Data Analytics

Leadership

Time Management

Tools

Advantage Go Navigator

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Job description

New Vacancy - Underwriting Operations Manager
City of London
Lloyd's Syndicate

I am currently recruiting for a leading Lloyd's Syndicate who are seeking a Underwriting Operations Manager to join their growing team.

My client is looking for someone with extensive experience in Underwriting Operations from an MGA/Syndicate environment. This role will be overseeing the underwriting operations, improving efficiency and maintaining a high standard of service from a London Market perspective. You will also be responsible for improving administration systems, reporting tools and much more.

The Role:

• This position requires a candidate with experience in an MGA environment and in Lloyd's, with a strong background in underwriting operations.
• Oversee underwriting operations, improving efficiency and maintaining a high standard of service.
• Stay updated with London Market trends, regulatory changes, and technological advancements to ensure the business remains competitive.
• Develop and provide monthly and quarterly metrics packs on KPI's on operational performance and progress, including ad hoc MI reports to the business
• Generate and analyze reports on underwriting performance, providing insights and recommendations to senior management.
• Responsible for operational change management, defining new business processes and ensuring business readiness leading to the successful implementation of new products, processes and IT solutions.
• Lead capacity meetings and participate in business strategy discussions to align underwriting goals with company growth.
• Work closely with the relevant teams to maintain and improve underwriting platforms, policy administration systems, and reporting tools.
• Establish opportunities for automation within existing and new business processes.
• Identify inefficiencies in workflows and lead initiatives to enhance productivity, automation, and service delivery.

What is Required?

• A strong background in managing MGA operations (specialty market experience preferred) and 5+ years of experience operating in the London market across multiple lines of business
• Deep understanding of underwriting operations and capacity management; claims processes, and financial controls.
• Experience in product development and process improvement within the underwriting space.
• In-depth knowledge of the insurance regulations, best practices, and market trends.
• Solid understanding of the Bordereaux (BDX) lifecycle, including exception management, mapping, and cash allocation processes.
• Efficient time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong leadership and management skills, with the ability to support and guide a small team.
• Previous involvement in change management or digital transformation projects.
• Proficiency in underwriting software (Advantage Go Navigator or Subscribe) and data analytics tools.