UK TIC Account Manager | Remote & Travel

FoodChain ID; Greater London; Remote; GBP 42,000 - 60,000; Full time

Job summary

FoodChain ID is seeking an experienced Account Manager to oversee a portfolio of UK clients across certification, inspection, testing and related services. You will build strong client relationships, understand regulatory needs and drive renewals and growth.

The role involves coordinating with technical and operational teams, presenting proposals, and ensuring high service standards. You will travel UK-wide to meet clients while supporting ongoing compliance and sustainability objectives.

Qualifications

• Experience in account management, client relationship management or business development within TIC, certification, testing, inspection, food safety, regulatory compliance or a related technical services environment.
• A proven record of retaining and developing existing client relationships and achieving commercial targets.
• Experience managing renewals, preparing quotations or proposals, and identifying appropriate additional services for existing clients.
• A practical understanding of the food, agri-food, manufacturing, retail or supply-chain sectors; experience of food safety or sustainability services would be advantageous.
• Experience working with multiple stakeholders and coordinating activity across technical, operational and commercial teams.
• Strong working knowledge of Microsoft Office, particularly Word, Excel and Outlook, together with experience using a CRM system.
• A relevant degree or professional qualification is desirable but not essential where equivalent sector experience is demonstrated.

Responsibilities

• Manage a defined portfolio of UK clients and act as the principal commercial point of contact for account matters.
• Build and maintain strong, trusted relationships with client stakeholders across quality, technical, procurement, sustainability, operations and senior management functions.
• Develop a clear understanding of each client’s business, operating environment, regulatory obligations and future requirements.
• Create and maintain account plans covering relationship objectives, renewal activity, risks, opportunities and agreed actions.
• Lead and coordinate the renewal process for certification, inspection, testing, consulting and other contracted services, working closely with delivery teams.
• Identify relevant cross-sell and account-development opportunities across FoodChain ID’s TIC portfolio, ensuring recommendations are based on genuine client needs.
• Prepare and present proposals, quotations and commercial updates in collaboration with technical and operational colleagues.
• Coordinate internal responses to client requests, ensuring actions are clearly assigned, followed up and completed within agreed timescales.
• Support the resolution of commercial or service issues by bringing the appropriate internal stakeholders together and maintaining clear communication with the client.
• Monitor account performance, client satisfaction, revenue, renewal dates, pipeline and risks, maintaining accurate records in the CRM system.
• Keep informed about developments in UK and international food safety, certification, regulatory and sustainability requirements relevant to clients.
• Provide regular forecasts and account updates to management, highlighting renewal confidence, growth opportunities, risks and required support.

Job description

FoodChain ID is seeking an experienced Account Manager to oversee a portfolio of UK clients across certification, inspection, testing and related services. You will build strong client relationships, understand regulatory needs and drive renewals and growth.

The role involves coordinating with technical and operational teams, presenting proposals, and ensuring high service standards. You will travel UK-wide to meet clients while supporting ongoing compliance and sustainability objectives.