UK Technical Account Manager - AI Platform Onboarding

Academic Key; Greater London; Híbrido; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Geordie AI in London is seeking a technically adept Technical Account Manager to own post-sale relationships with enterprise customers and ensure fast value from Geordie deployments. You will guide onboarding, integrations, and health, acting as the technical face across sales, product and engineering teams.

This is a hands-on TAM role for the UK market, embracing agentic AI to move fast. This position requires strong technical fluency and the ability to manage complex deployments while

Formación

• 2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
• Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
• Solid technical fluency.

Responsabilidades

• Own the Technical Relationship — be the primary technical point of contact for a portfolio of enterprise accounts.
• Project Management — manage onboarding and major implementations end-to-end, timelines and milestones.
• Onboarding & Implementation — guide deployment, integrations, and configuration for immediate value.
• Product Mastery — become a deep expert on the Geordie platform and troubleshoot issues.
• Adoption & Health — monitor account health and drive actions to keep customers engaged.
• Escalation Management — coordinate with engineering/product to resolve issues.
• Renewals & Expansion — partner with sales to ensure renewal success with strong technical health.

Conocimientos

Technical Account Manager

Solutions Engineer

Sales Engineer

Customer Success Engineer

SaaS experience

Descripción del empleo

Geordie AI in London is seeking a technically adept Technical Account Manager to own post-sale relationships with enterprise customers and ensure fast value from Geordie deployments. You will guide onboarding, integrations, and health, acting as the technical face across sales, product and engineering teams.

This is a hands-on TAM role for the UK market, embracing agentic AI to move fast. This position requires strong technical fluency and the ability to manage complex deployments while