AI Account Manager – Remote UK, Drive Growth

Aptean; United Kingdom; Remote; GBP 55,000 - 90,000; Full time

Job summary

Aptean is seeking an Account Manager, AI to manage and grow relationships across an assigned portfolio of existing customers in the UK, with a focus on AI-enabled solutions. The role is remote in the United Kingdom and full-time, reporting into the AI solutions group.

You will collaborate across Sales Engineering, Customer Success, and Product to drive retention, expansion, and customer value. You will build strategic account plans, forecast revenue, and translate AI capabilities into practical

Qualifications

• Experience in account management or sales in AI/SaaS environments.
• Proven ability to retain and grow existing customers.
• Strong stakeholder management with executives and technical teams.
• Ability to translate AI capabilities into business value.

Responsibilities

• Take an AI-first, solution-oriented approach to understanding customer requirements and identifying opportunities where AI can deliver meaningful business value.
• Manage and strengthen relationships with influencers and decision-makers across assigned customer accounts to promote customer loyalty, retention, and long-term growth.
• Identify and close expansion opportunities across AI agents, SaaS conversions, additional Aptean products, add-on licenses, upsell modules, and next-version upgrades.
• Maintain a thorough understanding of each customer's business goals, priorities, current projects, and key issues to support strategic account management and identify future opportunities.
• Optimize your customer portfolio, prioritize accounts, and develop and maintain strategic account plans, quotes, pipeline, and forecasts.
• Manage revenue and bookings quotas and participate in regular forecast reviews for your assigned territory.
• Identify and manage Aptean Ascent business situations and engage the appropriate internal teams to support customer needs and opportunities.
• Partner cross-functionally with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate smooth transitions, escalations, contracts, and customer engagements.
• Coordinate and facilitate technical presentations and participate in customer and marketing events to support account growth and solution adoption.
• Maintain strong knowledge of relevant industries, customer businesses, Aptean products, and evolving AI trends to provide informed, consultative guidance.
• Use your understanding of customer needs, feedback, and industry trends to provide input into product strategy and future solution development.
• Maintain accurate and timely opportunity, customer, contact, pipeline, and forecast data in CRM systems.

Skills

Account management

Customer success

SaaS sales

AI solutions

Job description

Aptean is seeking an Account Manager, AI to manage and grow relationships across an assigned portfolio of existing customers in the UK, with a focus on AI-enabled solutions. The role is remote in the United Kingdom and full-time, reporting into the AI solutions group.

You will collaborate across Sales Engineering, Customer Success, and Product to drive retention, expansion, and customer value. You will build strategic account plans, forecast revenue, and translate AI capabilities into practical