UK Technical Account Manager — AI Platform Success

Geordie AI; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Geordie AI is hiring a Technical Account Manager to own post‑sale relationships with enterprise customers in the UK. You will guide onboarding and integrations, become the go‑to technical expert, and work with sales, product and engineering to ensure customer success and growth.

This hands‑on role requires deep platform knowledge, strong communication, and the ability to shape how Geordie delivers value to customers while operating as the first UK TAM hire.

Qualifications

• Proven post‑sale relationship ownership for enterprise customers.
• Experience onboarding, adoption and renewal in SaaS or cybersecurity.
• Strong technical fluency with agent architectures, security and cloud integrations.
• Excellent written and verbal communication with executives.
• Based in the United Kingdom with right to work in the UK.

Responsibilities

• Own the technical relationship for a portfolio of enterprise accounts, from kickoff to renewal.
• Manage onboarding and major implementations end‑to‑end with cross‑functional teams.
• Guide deployment, integration and configuration to deliver immediate value.
• Troubleshoot issues and provide product mastery to customers.
• Track account health and drive actions to expand usage.
• Coordinate with engineering and product on escalations and fixes.
• Partner with Sales to identify expansion opportunities and renewals.
• Capture field insights and contribute to runbooks and enablement.
• Collaborate across sales, engineering and product for a seamless experience.
• Help shape TAM processes as UK access point for Geordie customers.

Skills

Technical account management

SaaS

APIs

Cloud

Security

Customer advocacy

UK working rights

Postman

Claude Cowork

Education

Bachelor's degree in a technical field

Tools

Postman

Claude Cowork

Job description

Geordie AI is hiring a Technical Account Manager to own post‑sale relationships with enterprise customers in the UK. You will guide onboarding and integrations, become the go‑to technical expert, and work with sales, product and engineering to ensure customer success and growth.

This hands‑on role requires deep platform knowledge, strong communication, and the ability to shape how Geordie delivers value to customers while operating as the first UK TAM hire.