UK & Ireland Sales Engineer — Tech Enablement & Partners

Webfleet; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

Working from home

Home office setup

Pension scheme

Perkbox discounts

Job summary

Webfleet is seeking a technically skilled Sales Engineer to support the UK & Ireland channel ecosystem, providing technical enablement, pre-sales support, partner onboarding, and integration. You will collaborate with UK Channel Sales, Customer Support, and global teams to ensure a high-quality technical and customer experience.

You will train resellers and partners, support complex post-sales queries, and contribute to strategic projects while travelling within the UK & Ireland as required.

Qualifications

• 5+ years of experience in a technical sales, Sales Engineering, technical support, solutions engineering, or similar role.
• Strong understanding of relevant technologies, software solutions, integrations, and APIs.
• Experience providing technical training, enablement, or product demonstrations to partners, customers, or internal teams.
• Experience supporting technical integrations and/or technology partners is highly desirable.
• Strong customer-facing and communication skills in English.
• Ability to troubleshoot complex technical issues and work effectively across multiple teams.
• Ability to work independently while staying closely connected with regional and global teams.
• Experience working in a multicultural and cross-functional environment.
• Willingness to travel within the UK & Ireland for customer, partner, training, and on-site support activities when required.

Responsibilities

• Technical Enablement and Training: Deliver technical training and enablement to UK & Ireland resellers, technology partners, and customers on Webfleet products, solutions, integrations, and new product releases.
• Train and support the UK Channel Sales team on new products, solutions, and partner integrations.
• Ensure partners have the technical knowledge and resources required to successfully position, deploy, and support Webfleet solutions.
• Collaborate with Sales Engineers in other regions to share technical knowledge, best practices, and insights.
• Technical Pre-Sales Support: Provide technical pre-sales support to resellers, prospects, and customers across the UK & Ireland.
• Work closely with channel sales teams and partners to understand customer requirements and identify, position, and demonstrate appropriate Webfleet solutions.
• Support technical discussions, product demonstrations, and solution design throughout the sales process.
• Act as a trusted technical advisor to partners and customers, helping them understand the value and capabilities of Webfleet solutions.
• Technical Support and Customer Experience: Act as a key operational support resource for complex post-sales technical queries from channel partners and their customers.
• Troubleshoot and resolve technical issues remotely and on-site where required, escalating to the appropriate teams when necessary.
• Work closely with the UK Customer Support team to ensure a seamless and high-quality support experience for channel partners and their customers.
• Help facilitate the resolution of complex customer cases across different teams and functions within the organisation.
• Partner Development and Integration: Support the onboarding, technical integration, and successful deployment of new technology partners.
• Provide ongoing technical support to technology partners throughout integration and solution development activities.
• Work with existing and new resellers to ensure they have the technical capabilities and knowledge required to successfully deploy Webfleet solutions.
• Act as a technical representative and champion for UK & Ireland channel partners within Webfleet.
• Strategic Projects & Product Testing: Support strategic initiatives within the UK & Ireland channel ecosystem, contributing to growth, operational excellence, and partner success.
• Participate in confidential Alpha and Beta testing of new hardware, software, and mobile applications.
• Provide technical feedback to product and value stream teams based on partner and customer requirements and testing results.
• Coordinate with central product and technical teams to support the successful introduction and deployment of new solutions in the market.
• Cross-functional Collaboration: Work closely with UK Channel Sales, Customer Support, Operations, Product, and other cross-functional teams to ensure technical alignment and customer satisfaction.
• Maintain strong communication with global Sales Engineers and central product and value stream teams.
• Share technical insights, market feedback, and best practices across the wider Sales Engineering community.
• Act as a bridge between the UK & Ireland channel ecosystem and Webfleet's global technical and product teams.

Skills

Technical sales

Sales Engineering

Technical support

Solutions engineering

English communication

Job description

Webfleet is seeking a technically skilled Sales Engineer to support the UK & Ireland channel ecosystem, providing technical enablement, pre-sales support, partner onboarding, and integration. You will collaborate with UK Channel Sales, Customer Support, and global teams to ensure a high-quality technical and customer experience.

You will train resellers and partners, support complex post-sales queries, and contribute to strategic projects while travelling within the UK & Ireland as required.