UK After Sales Customer Service Advisor

Superior Wellness Ltd.; Chesterfield; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days annual leave

5 extra days with length of service

13% bonus scheme

Recognition and progression

Job summary

Superior Wellness is seeking an After Sales Customer Service Advisor to join our Chesterfield HQ. This full-time, on-site role supports UK customers and dealer network, handling queries, warranties, and aftercare to ensure a smooth post-sale experience.

You will work with technical, logistics, and sales teams, staying organised in a fast-growing environment, taking ownership of cases, and helping deliver best-in-class customer service.

Qualifications

• Experience in customer service, after sales, or a support-based role.
• Strong communication skills with a customer-first attitude.
• Ability to manage multiple cases and prioritise effectively.
• Self-motivated, organised and able to work in a busy team.

Responsibilities

• Handle inbound and outbound customer contact, providing after sales support.
• Manage warranty claims, spare parts requests, and aftercare cases.
• Liaise with technical and logistics teams to resolve issues quickly.
• Maintain accurate case records and follow up accordingly.
• Work with the After Sales team to ensure timely customer updates.
• Identify recurring issues and feed back to improve products and processes.

Skills

Customer service

Communication

Prioritisation

Team player

Tools

CRM systems

Job description

Location:

Chesterfield HQ, full-time, on-site

About Superior Wellness

Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through innovation, quality, and a customer-first mindset.

As a global business, we supply high-quality wellness products to customers worldwide, with a strong focus on improving health and wellbeing through exceptional products and service.

The Role

We are looking for an After Sales Customer Service Advisor to join our growing team at our Chesterfield HQ. This is a full-time, onsite role supporting our UK customers and dealer network.

This is a hands-on role where you will be responsible for supporting customers after their purchase: resolving queries, managing warranty and aftercare cases, and ensuring a smooth post-sale experience. You’ll work closely with our technical, logistics, and sales teams and play a key part in delivering a best-in-class customer experience.

This role is well suited to someone who is proactive, organised and enjoys working in a fast-paced, growing environment while taking ownership of their work and working closely with the wider team.

Key Responsibilities

• Handle inbound and outbound customer contact (phone, email, and messaging), providing clear and helpful after sales support
• Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
• Liaise with technical and logistics teams to resolve product and delivery issues quickly
• Maintain accurate records of cases, ensuring information is logged correctly and followed up
• Work closely with the wider After Sales team, staying on top of cases and ensuring customers receive timely updates
• Identify recurring issues and share feedback to help improve products and processes

What We’re Looking For

Required

• Previous experience in customer service, after sales, or a support-based role
• Strong communication skills and a genuine customer-first attitude
• Ability to manage multiple cases and prioritise effectively
• Self-motivated, organised and able to work effectively as part of a busy team

Preferred

• Experience in a product-based, manufacturing, or technical support environment
• Familiarity with CRM or case management systems
• Experience working within a busy customer service or after sales team

We are looking for someone who is reliable, hands-on, and takes ownership of their work.

Our Values

We are a values-driven business built around CREATE: Customer First, Responsibility, Energy, Ambition, Teamwork and Excellence. We look for people who take ownership, support their colleagues and strive to improve every day.

These values help us maintain the high standards of quality, service, and customer experience that our customers expect.

Why Join Superior Wellness

At Superior Wellness, you’ll be part of a fast-growing, international business where you can make a real impact.

We offer a supportive, team-focused environment where people are trusted to take ownership, contribute ideas and grow with the business.

In addition to your salary, we offer:

• 31 days annual leave(including Bank Holidays)
• Additional annual leave with length of service (up to 5 extra days)
• 13% company-wide bonus scheme(terms and conditions apply)
• Recognition, development and progression opportunities

Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.

In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.