German-Speaking After Sales Support Advisor

Superior Wellness Ltd.; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Onsite gym

Fitness classes

Healthy snacks

Onsite parking

Team environment

Growth opportunities

Job summary

Superior Wellness Ltd. is seeking a German-speaking After Sales Support Advisor to strengthen our growing After Sales team. You will handle post-purchase inquiries and ensure German-speaking customers receive a seamless experience.

In this hands-on role, you’ll resolve warranty and aftercare cases, coordinate with Technical and Logistics teams, and maintain accurate case records while upholding our customer-first standards. English and German fluency is essential.

Qualifications

• Fluent German and English, written and spoken.
• Experience in customer service, after-sales, or support.
• Proactive, ownership mindset.
• Experience with CRM or case management systems.

Responsibilities

• Handle inbound/outbound contact in German and English for after-sales support.
• Manage warranty claims, spare parts, and aftercare cases.
• Coordinate with technical and logistics teams to resolve issues.
• Log and track case details accurately.
• Identify recurring issues and share feedback for process improvement.

Skills

Fluent German

Fluent English

Customer service experience

Tools

CRM software

Case management systems

Job description

We are looking for a German-Speaking After Sales Support Advisor to join our growing After Sales team, playing a key role in delivering an outstanding post-purchase experience for our German-speaking trade and retail customers.

This is a hands-on role suited to someone who enjoys a fast-paced, customer-focused environment and wants to make a real impact in a scaling international business.

You’ll work closely with our After Sales, Technical, and Logistics teams, and be responsible for resolving customer queries, managing warranty and aftercare cases, and ensuring German-speaking customers feel supported at every step.

We’re a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.

Key Responsibilities

• Handle inbound and outbound customer contact (phone, email, and messaging) in German and English, providing clear and helpful after sales support
• Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
• Liaise with technical and logistics teams to resolve product and delivery issues quickly
• Translate and support communications between German-speaking customers and internal teams
• Maintain accurate records of cases, ensuring information is logged correctly and followed up
• Identify recurring issues and share feedback to help improve products and processes

What We’re Looking For

• Fluent written and spoken German and English
• Previous experience in customer service, after sales, or a support-based role
• Strong communication skills and a genuine customer-first attitude
• Experience in a product-based, manufacturing, or technical support environment
• Familiarity with CRM or case management systems

We’re looking for someone who is hands-on, reliable, and takes ownership of their work.

Our Core Values

We are a values-driven business and look for team members who reflect our culture:

• Discipline– We get things done efficiently and effectively
• Responsibility– We own problems and solve them
• Consistency– We aim to be better today than yesterday
• Integrity– We do what we say we will
• Team– We work together, support each other, and protect the team

Why Join Superior Wellness

We don’t just talk about wellness — we live it.

At Superior Wellness, you’ll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We’re building something ambitious, and we’re looking for people who want to be part of that journey.

You’ll be joining a team that is supportive, hard-working, and focused on getting better every day. It’s a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.

Alongside a competitive salary, we offer:

• 31 days annual leave(including Bank Holidays)
• Additional annual leave with length of service (up to 5 extra days)

We also focus heavily on wellbeing and creating an environment where you can perform at your best:

• Fully equipped onsite gym
• Weekly fitness classes
• Fresh fruit and breakfast options available daily

Plus:

• Onsite parking (where applicable)
• A collaborative and supportive team environment
• The opportunity to grow within a fast-paced, international business

Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.

In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.