Matchday Turnstile Operator (casual contract)

Crystal Palace Football Club; Greater London; On-site; GBP 15,153 - 20,664; Full time

Job summary

Crystal Palace Football Club is seeking a customer service assistant at Selhurst Park Stadium (SE25 6PU) to greet guests and manage entry with a focus on safety.

You will be well presented, engaging and hardworking, delivering excellent service to home and away supporters, and operating ticket scanning devices in line with the club's safety policies.

Qualifications

• A can do attitude and be prepared to help the team.
• Immaculate grooming standards and overall appearance
• Excellent interpersonal skills and be polite and courteous

Responsibilities

• Providing an excellent service to Home/Away supporters.
• Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture
• Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
• Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately
• Reconciling turnstile admits taking numbers from turnstile counter and complete the turnstile docket
• Correctly operating the respective ticket scanning device
• Attending the required counting procedures following closure of the turnstile
• Complying with any instruction given by the Stand Supervisor.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Customer service

Grooming standards

Interpersonal skills

Job description

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Casual Contract

Salary/ ROP: £13.15

Who We Are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

If you have experience in or are passionate about customer service and working in the fast paced environment of football we want to hear from you! You will be well presented, engaging and committed to meeting and allowing the entry of all of guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile; whist also keepings safety and security at the forefront of everything you do.

Responsibilities

• Providing an excellent service to Home/Away supporters.
• Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture
• Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
• Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately
• Reconciling turnstile admits taking numbers from turnstile counter and complete the turnstile docket
• Correctly operating the respective ticket scanning device
• Attending the required counting procedures following closure of the turnstile
• Complying with any instruction given by the Stand Supervisor.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills And Qualifications

• A can do attitude and be prepared to help the team
• Immaculate grooming standards and overall appearance
• Excellent interpersonal skills and be polite and courteous

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

As part of our commitment to diversity and inclusion, we collect demographic data to monitor our recruitment trends. This information is processed independently of your application and has no influence on selection decisions. You may select ‘prefer not to say’ if you do not wish to disclose this information.