TUI Retail Travel Advisor

Thomas Cook; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Travel Advisor to join their dynamic team in Peterborough. This role offers the chance to become a destination expert while providing exceptional customer service. You will inspire customers, adapt to their needs, and create memorable holiday experiences. With a focus on teamwork and achieving sales targets, you'll thrive in a fast-paced environment. The company offers fantastic benefits, including holiday discounts, health support, and opportunities for personal development. If you're passionate about tourism and eager to make a difference, this role is perfect for you.

Benefits

Holiday discounts

Commission scheme

Health and Wellbeing support

Flexible shift patterns

Pension scheme

Life assurance

Share purchase options

Discovery day for charity work

Investment in development

Qualifications

• Strong commitment to achieve targets and overcome challenges.
• Ability to use initiative to proactively spot and resolve potential problems.

Responsibilities

• Create unforgettable holiday experiences for customers.
• Exceed sales and service objectives in a customer-focused role.

Skills

Excellent customer service skills

Target achievement

Team collaboration

Organizational skills

Problem-solving

Initiative

Flexibility

Job description

30 hour Travel Advisor position available at Peterborough, Serpentine Green.

Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products.

You will put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

We’re a company that’s moving at a fast pace so grab your passport and join us on this journey; the world of TUI awaits.

How You Will Make an Impact as a TUI Retail Travel Advisor

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
• Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty.
• If things don’t go to plan, you will be pro-active and confident to investigate and resolve any question or complaint.
• You’ll embrace change and rise to the challenges of a customer focused role.
• Your drive to achieve will lead you to exceed your sales and service objectives; in Retail we call it ‘Smashing your Targets’.

What You Will Bring as a TUI Retail Travel Advisor

• Excellent customer service skills.
• Strong commitment to achieve targets and overcome challenges.
• Team player who engages and collaborates at all times with customers and colleagues.
• An organised individual who takes pride in their work and responsibility for their own development.
• Ability to use initiative to proactively spot and resolve potential problems.
• Passion to work within tourism, although travel experience is not essential.
• Confidence to handle multiple currencies and administrative tasks whilst complying with procedures.
• Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance.

TUI and you

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’.
• Competitive salary with a commission scheme that rewards you for exceeding targets.
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career.
• Excellent rates with foreign exchange and discounts with retailers.
• Discovery day – time to spend working at a local charity or community.
• Investment in your development, starting with a 3-day residential course alongside your store induction.
• Pension scheme, life assurance, and options to buy shares.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com.

To apply for this role, please answer the questions fully; we do not require a CV. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.