Trilingual Customer Service Advisor - Italian speaking

French Selection (FS); Watford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid work

Job summary

FRENCH SELECTION (FS) is seeking a Trilingual Customer Service Advisor based in Watford. The role requires fluency in Italian and another European language, with experience in customer service or sales support.

You will manage inquiries, process orders from enquiry to delivery, handle accounts and documentation, and coordinate deliveries while liaising with other departments. Hybrid working with regular office attendance is offered.

Qualifications

• Fluent in Italian and another European language.
• Previous experience in customer service and/or sales support.
• Proactive, confident and dynamic personality.
• Excellent communication skills and a team player.
• Computer literate (MS Office, Internet).
• Able to work in a fast-paced environment.

Responsibilities

• Manage the ordering process from initial enquiry to delivery.
• Provide exceptional customer service and respond to enquiries in a timely manner.
• Manage existing accounts and client contract information in the database.
• Prepare payment documentation, quotations and credit or debit notes.
• Coordinate deliveries in line with client requirements and update client accordingly.
• Liaise with other departments regarding client requirements or changes.

Skills

Italian language

Customer service experience

Team player

Tools

MS Office

Job description

FRENCH SELECTION (FS)

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Trilingual Customer Service Advisor (Italian and another European language)

Salary: up to £30,000 per annum

Location: Watford

Hybrid working with regular office attendance

Ref: 8251IC

The Company

A well-established and award-winning company with international operations.

Main Duties

To provide excellent customer service and administrative support.

The Role

• Manage the ordering process from initial enquiry to delivery
• Provide exceptional customer service and respond to enquiries in a timely manner
• Manage existing accounts and client contract information in the database
• Prepare payment documentation, quotations and credit or debit notes
• Coordinate deliveries in line with client requirements and update client accordingly
• Liaise with other departments regarding client requirements or changes

The Candidate

• Fluent in Italian and another European language (written and spoken) - Essential
• Previous experience in customer service and/or sales support - Essential
• Proactive, confident and dynamic personality
• Excellent communication skills and a team player
• Computer literate (MS Office, Internet)
• Able to work in a fast-paced environment

The Salary: up to £30,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic