TRICARE Beneficiary Services Specialist

Leidos; West Suffolk; Presencial; GBP 24.000 - 37.000; Jornada completa

Descripción de la vacante

Leidos is seeking a TRICARE Beneficiary Services Representative to support active‑duty members and families at RAF Lakenheath in the UK. The role focuses on enrollment education, benefits support, and claims assistance, with duties ranging from in‑person to phone interactions.

The position requires a high school diploma or GED, U.S. citizenship, SOFA eligibility, and 3+ years of customer service. You may work on-site, with training on HIPAA, PHI handling, and compliance.

Formación

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• 3+ years of customer service experience.

Responsabilidades

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via DOES and MHS Genesis.
• PCM Changes: Update individual and batch PCM changes per MTF guidelines.
• Education & Customer Service: Guide beneficiaries on TRICARE resources, benefits, enrollment, and claims in person or by phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for events like in/out processing, maternity, and pre-separation/retirement.
• Data Management: Record daily activities and OHI info into applicable systems.
• Assess & Escalate Issues: Evaluate needed assistance and refer or escalate complex issues.
• Compliance & Confidentiality: Follow HIPAA, protect PHI, complete required training.
• Collaborate & Support: Assist with remote support, train new team members, and other duties.

Conocimientos

Customer service

Communication

Presentation

Self-motivation

Organization

Attention to detail

Independent work

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Leidos is seeking a TRICARE Beneficiary Services Representative to support active‑duty members and families at RAF Lakenheath in the UK. The role focuses on enrollment education, benefits support, and claims assistance, with duties ranging from in‑person to phone interactions.

The position requires a high school diploma or GED, U.S. citizenship, SOFA eligibility, and 3+ years of customer service. You may work on-site, with training on HIPAA, PHI handling, and compliance.