UK-BC Service Trainee - Lakenheath (PT30) Req #2298

OMBP; Brandon; On-site; GBP 18,000 - 20,000; Part time

Job summary

OMBP is seeking a Part-time UK-RAF Lakenheath Service Trainee to support daily banking center operations in Suffolk. You will handle basic financial transactions, deposits, and currency exchanges while learning the role and maintaining secure cash processes.

The position requires flexibility to travel to Mildenhall as needed and to work Monday through Saturday. 30 hours per week at hourly pay. Training will cover ATM servicing and customer support.

Qualifications

• Cash handling and customer service experience preferred.
• Strong communication and listening skills required.
• Attention to detail and time management are essential.

Responsibilities

• Provide basic financial services within authority limits (deposits, withdrawals, currency exchange).
• Balance cash daily and maintain adequate cash supply.
• Process wires/transfers and loan payments, and service ATM operations.

Skills

Cash handling

Customer service

Communication skills

Active listening

Attention to detail

Time management

Tools

MS Office

Job description

UK-BC Service Trainee - Lakenheath (PT30) Req #2298

Retail UK-RAF Lakenheath, Suffolk, England, GB

Banking Center Service Trainee @ Lakenheath (United Kingdom). Part-time 30 hours weekly.

Hourly: ₤13.40–14.58 (These hourly ranges are aligned with the level of experience.)

Lakenheath is a Monday through Saturday operation. Must be willing to travel and work at Mildenhall Banking Center as needed.

PRINCIPAL ACCOUNTABILITIES

Banking Center Service Trainee during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

I. General Tasks and Required Skills

• Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.
• Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
• Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.
• Process Night Depository containers and Subject to Count deposits on an as needed basis.
• Process organizational transactions on an as needed basis.
• Become familiar with ATM servicing and replenishment
• Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
• Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
• Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
• Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
• Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
• May learn to process standard loans through the automated loan decision rendering software application.
• Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
• Handle routing customer inquiries.
• Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
• Prepare wire transfers.
• Process Standing Payment Orders as needed.
• Process check orders for sterling and dollar accounts.
• Perform other reasonable duties as assigned.

II. Security

• Follow work station security, robbery, and bomb threat procedures.
• Ensure the protection of confidential and proprietary information.
• Protect entrusted keys, combinations and codes.
• Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
• Protect the Bank and Department of Defense assets.

III. Service Delivery

• Build knowledge of the standard scope of the Bank’s products and services.
• Perform all customer transactions in a professional manner to build customer confidence and trust.
• Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values

IV. Required Skills

• Cash handling and customer service related experience
• Engage with customers; effectively communicate, build rapport and overcome objections
• Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions
• Strong communication skills (including verbal and non-verbal) and active listening skills
• Careful attention to detail and time management
• Proficiency in basic computer skills (MS Office)