Medical Appointment Scheduler — Patient-Focused, Onsite Role

Prairie Quest Consulting; Eriswell; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off

Paid Holidays

Paid Weather Days

Certifications trainings reimbursement

Job summary

Prairie Quest Consulting is seeking a Medical Appointment Clerk to work onsite in Little Eriswell, Suffolk, UK, supporting RAF Lakenheath and the 48th Medical Group. The role involves scheduling appointments, handling high-volume calls, and ensuring patient eligibility and access to care.

Candidates should have a high school diploma or GED, typing at 50 WPM, strong communication, and the ability to obtain government security clearance.

Qualifications

• High school diploma or GED; administrative training desirable.
• Typing 50 words per minute required.
• Strong receptionist and clerical skills for front-desk duties.
• Ability to read, write and speak English.
• Willing to obtain government security clearance.

Responsibilities

• Schedule appointments and provide information to patients.
• Answer a high volume of calls via Automated Call Distribution (ACD) system.
• Meet call handling targets while maintaining service standards.
• Determine patient eligibility and schedule referred care.
• Use EMR systems to access and update records; follow protocols.

Skills

Typing 50 WPM

Telephone etiquette

Communication

English proficiency

Education

High school diploma

GED equivalency

Job description

Prairie Quest Consulting is seeking a Medical Appointment Clerk to work onsite in Little Eriswell, Suffolk, UK, supporting RAF Lakenheath and the 48th Medical Group. The role involves scheduling appointments, handling high-volume calls, and ensuring patient eligibility and access to care.

Candidates should have a high school diploma or GED, typing at 50 WPM, strong communication, and the ability to obtain government security clearance.