TRICARE Beneficiary Services Representative FLOATER- Lakenheath, UK

Leidos; West Suffolk; On-site; GBP 24,000 - 37,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos TRICARE Team at Lakenheath, UK is seeking a TRICARE Beneficiary Services Representative (BSR) Floater to support active-duty members and families. This role requires travel across EA region and strong customer service in TRICARE enrollment and education.

You will verify benefits, assist with PCM changes, and respond to inquiries using DOES and MHS Genesis, while maintaining HIPAA compliance and confidentiality.

Qualifications

• U.S. Citizenship.
• SOFA/Command-Sponsored status.
• Eligible to obtain ADP IT III clearance.
• 3+ years of customer service experience.
• Willing and able to travel 25–75% of the time.

Responsibilities

• Travel 25–75% of the time as needed.
• Process enrollments, disenrollments, portability transfers and more.
• Update PCM changes following MTF guidelines.
• Educate beneficiaries on TRICARE resources, enrollment, and claims.
• Provide basic claims status updates and support.
• Lead informational sessions for events and training.

Skills

English fluency

Presentations

Communication

Independent work

Time management

Attention to detail

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

TRICARE Beneficiary Services Representative (BSR) FLOATER

Make a Difference – Join Our Leidos TRICARE Team based at Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting application for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-start, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care; Medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims

Salary

SALARY: The annual salary for this specific position is $34,500 and the program is not able to negotiate that. * With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.

Pay Range: $31,850.00-$49,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

More details are available here.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.