TRICARE Beneficiary Services Representative - Lakenheath, UK

Leidos; West Suffolk; On-site; GBP 24,000 - 37,000; Full time

Job summary

Leidos is seeking a TRICARE Beneficiary Services Representative to support active‑duty members and families at RAF Lakenheath in the UK. The role focuses on enrollment education, benefits support, and claims assistance, with duties ranging from in‑person to phone interactions.

The position requires a high school diploma or GED, U.S. citizenship, SOFA eligibility, and 3+ years of customer service. You may work on-site, with training on HIPAA, PHI handling, and compliance.

Qualifications

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship.
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• 3+ years of customer service experience.

Responsibilities

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via DOES and MHS Genesis.
• PCM Changes: Update individual and batch PCM changes per MTF guidelines.
• Education & Customer Service: Guide beneficiaries on TRICARE resources, benefits, enrollment, and claims in person or by phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for events like in/out processing, maternity, and pre-separation/retirement.
• Data Management: Record daily activities and OHI info into applicable systems.
• Assess & Escalate Issues: Evaluate needed assistance and refer or escalate complex issues.
• Compliance & Confidentiality: Follow HIPAA, protect PHI, complete required training.
• Collaborate & Support: Assist with remote support, train new team members, and other duties.

Skills

Customer service

Communication

Presentation

Self-motivation

Organization

Attention to detail

Independent work

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Make a Difference – Join Our Leidos TRICARE Team at RAF Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalat complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims

Salary

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that. * With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.

Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: $31,850.00-$49,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail]. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.