Bilingual Healthcare Admin Specialist (EN/DE)

International SOS; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus (1 month)

Private Pension

Private Medical insurance

Life Assurance

Birthday holiday

Job summary

International SOS is seeking a German and English bilingual admin worker to support TRICARE operations. Location: Chiswick Park. You will manage provider education, claims processes, and inquiries while maintaining strong relationships across internal and external teams to ensure high-quality patient service.

The role emphasizes accuracy in records, customer-focused service, and the ability to operate in a global, fast-paced environment with a comprehensive benefits package.

Qualifications

• Bilingual: speaks English and German.
• Customer service background with focus on service excellence.
• Meticulous attention to detail for claims processing and records.
• Analytical skills for data interpretation and problem solving.
• Results oriented with focus on quality and productivity.
• Experience in customer-centric roles.

Responsibilities

• Provider support and education for German providers.
• Respond to inquiries and complaints with clear information.
• Guide users on claims submission and ensure timely payments.
• Build and maintain relationships with internal/external customers.
• Collaborate with Medical Department on fraud detection.
• Participate in meetings and continuous improvement efforts.

Skills

Bilingual English‑German

Customer service

Attention to detail

Analytical skills

Results oriented

Work experience

Job description

International SOS is seeking a German and English bilingual admin worker to support TRICARE operations. Location: Chiswick Park. You will manage provider education, claims processes, and inquiries while maintaining strong relationships across internal and external teams to ensure high-quality patient service.

The role emphasizes accuracy in records, customer-focused service, and the ability to operate in a global, fast-paced environment with a comprehensive benefits package.