TRICARE Beneficiary Services Representative - Croughton, UK

Leidos; Croughton; On-site; GBP 24,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos LLC is seeking a TRICARE Beneficiary Services Representative (BSR) at RAF Croughton, UK. You will verify benefits, process enrollments, and assist beneficiaries in person or by phone, ensuring compliance with HIPAA.

Responsibilities include PCM updates per MTF guidelines, claims support, and conducting informational briefings. Strong English, Excel, and presentation skills are essential, with 3+ years of customer service experience.

Qualifications

• U.S. Citizenship is required.
• SOFA/Command-Sponsored status as a dependent of a Service Member or DoD employee.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• 3+ years of customer service experience.

Responsibilities

• Verify benefits & enrollment via DOES and MHS Genesis.
• Follow MTF guidelines to update PCM (individually and in batches).
• Educate beneficiaries on TRICARE resources, enrollment, and claims.
• Provide basic claims status updates and support.
• Lead informational briefings for events (in/out processing, maternity, pre-separation).
• Record daily activities and OHI data in systems.
• Evaluate issues and escalate when needed for resolution.
• Maintain HIPAA confidentiality and complete required trainings.
• Assist with remote support and train new teammates.

Skills

Fluent English

Microsoft Office

Public speaking

Communication skills

Organization & time management

Education

High School diploma or GED

Tools

TRICARE

DEERS

DOES

MHS Genesis

Job description

Job Title

TRICARE Beneficiary Services Representative (BSR)

Location

RAF Croughton, UK

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or upscale complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care; Medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims

Salary

• Annual salary $32,000. No negotiation.
• UK foreign service premium $3,000.00 annually.

Pay Range

• $31,850.00 - $49,000.00

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave and Retirement

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.