Triage & Early Intervention Specialist

Victim Support; Wales; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible Working

Annual Leave 28-33 days

Birthday Leave

Pension Plan

Enhanced Sick Pay

Discounts

Wellbeing Support

Career Development

Hybrid Working

Job summary

Victim Support seeks a Triage & Early Interventions Officer for the North Wales Victim Help Centre, based in St Asaph. The role offers 37.5 hours weekly or 22.5 hours weekly with hybrid working options and a Welsh language requirement that is desirable.

In this role you will assess needs, coordinate services, refer to partner agencies, and allocate workers while maintaining safe contact practices. A compassionate, resilient approach is essential, with focus on customer service and care.

Responsibilities

• Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Skills

Customer service

Needs assessment

Resilience

Adaptability

Job description

Victim Support seeks a Triage & Early Interventions Officer for the North Wales Victim Help Centre, based in St Asaph. The role offers 37.5 hours weekly or 22.5 hours weekly with hybrid working options and a Welsh language requirement that is desirable.

In this role you will assess needs, coordinate services, refer to partner agencies, and allocate workers while maintaining safe contact practices. A compassionate, resilient approach is essential, with focus on customer service and care.