Impactful Triage & Early Intervention Officer (Hybrid)

Victim Support; St Asaph; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Pension plan

Discounts

Wellbeing

Career development

Cycle to work

Job summary

Victim Support is recruiting a Triage & Early Interventions Officer for the North Wales Victim Help Centre, based in St Asaph, North Wales. The role offers 37.5 hours per week or 22.5 hours per week, with a hybrid working option.

Welsh language skills are desirable and training and progression opportunities are provided. The role involves conducting needs assessments by phone, coordinating support services, and liaising with partner agencies to assist victims with complex needs while maintaining

Qualifications

• Welsh language ability is desirable.

Responsibilities

• Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Job description

Victim Support is recruiting a Triage & Early Interventions Officer for the North Wales Victim Help Centre, based in St Asaph, North Wales. The role offers 37.5 hours per week or 22.5 hours per week, with a hybrid working option.

Welsh language skills are desirable and training and progression opportunities are provided. The role involves conducting needs assessments by phone, coordinating support services, and liaising with partner agencies to assist victims with complex needs while maintaining